Delete your Premise account

In effect 1 October 2026 · Premise, provided by FindFetch S.A.R.L.

Close your account in the app

In the Premise phone app, open My space → Close my account. On the web, sign in and open app.premisepm.com/account/close (or the portal → My space → Close my account). Follow the confirmation steps. If you are the last administrator, arrange the required handover first.

What is deleted, and what is kept

Closing an account signs it out permanently and removes your name, phone number and photo from your profile. Your access to every building ends; your notifications, any request to join that is still waiting, and your list of hidden notices and blocked authors in the app are deleted (the notices themselves stay with the building); your future bookings and open valet requests are cancelled.

Building records your building operator must keep (requests, bookings, invoices, visitor passes, audit entries) stay with it without your name, because the building’s history and accounts depend on them. They are deleted on the retention schedule your building operator has agreed with FindFetch; until it has chosen one, they stay until it deletes them or its agreement ends, and records the law treats as accounting records can be kept for up to 10 years. Ask your building operator for its schedule; if you cannot reach it, email hello@premisepm.com and we will pass your question on. Backups normally keep data for no more than 7 days. A second backup on our administrator’s computer can keep a copy longer only while that computer is switched off or asleep, or if a deletion fails and has to be done by hand.

If you cannot sign in

Email hello@premisepm.com from the address on your account and ask to close it. We check your identity proportionately and coordinate with your building operator; do not email your password. If you no longer have that email address, contact the same mailbox to arrange an identity check.

For people in Lebanon, a request to see or correct your data is answered within 10 working days (Law 81/2018 Art. 107), and a correction or erasure is made free of charge within 10 days of the request (Art. 101). Other requests are answered without undue delay and within one month of receipt. We tell you what was removed, what remains and why.

Read the privacy notice for other rights and contact details.